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Discover our Report

Benchmark of Retail Banking Chatbots

3d design of AI report ebook

What's in it for you? 

  • A benchmark analysing the pre-login chatbots of 65 retail banking websites in 14 European countries
  • Unique findings and insights on the state of pre-login chatbots on retail banking websites
  • The best practices with real-life examples of pre-login chatbots for retail banks
  • What the future of chatbots on retail banking websites looks like
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Overview

Sailpeak unveils its latest benchmark on pre-login chatbots on retail banking websites.

Focused on 14 Western and Northern European countries, we analysed the non-authenticated (public) sections of websites. Banking websites remain, and will continue to be, a crucial channel for customer acquisition. And chatbots are a great tool to enhance customer engagement and satisfaction. 

Sailpeak’s comprehensive study assessed over 25 criteria from 65 banking pre-login chatbots using more than 600 data points to measure aspects like Functionalities, Understanding and Relevance using data retrieval automation algorithms and a framework developed in-house by the Sailpeak Research Centre. 

By leveraging Sailpeak’s benchmark findings and implementing tailored recommendations for their website chatbots, banks can unlock significant potential in terms of customer acquisition, retention, and industry leadership.

3d design of AI report ebook

Download our Benchmark of Retail Banking Chatbots

About sailpeak

Sailpeak, a Brussels-based consulting firm founded by fintech entrepreneurs, industry veterans, and seasoned consultants, specialises in guiding Banking & Insurance firms through the complexities of digital transformation.

Our team’s deep expertise in Business Strategy, Data & AI, and Digital Transformation, coupled with a strong entrepreneurial spirit, enables us to deliver transformative solutions that drive real business results. We are passionate about partnering with our clients to navigate the ever-evolving landscape and reach new heights of success.

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